Overview

Cypress Employment has a client located in Mobile, AL looking for a Boarding agent. 

 

Position Summary:

Entry-level position and springboard to embark on a career in the maritime field. Liaise with pilots, tugboats, linemen, US Customs and Border Protection, US Coast Guard, cargo interests and vessel owners to ensure safe and efficient vessel operations while in port. Excellent opportunity for those looking to spend time in the field, as well as time in the office, handling communications and port expenses. Must be comfortable with a flexible schedule, working nights and weekends as needed based on vessels’ schedules.

 

Essential Responsibilities and Duties:

Operations Management

Boarding of vessels at marine facilities and mid-stream locations
Coordinate berthing assignments and order pilots, tugs, and linesmen for vessels
Coordinate and order vessel husbandry services within authorized funding limits
Provide timely and accurate responses to incoming email requests for assigned ships and general office traffic when required
Draft, execute, and dispatch commercial documentation with timeliness and accuracy
Be contactable at all times while on call and maintain readiness to respond to vessel requirements and changes of boarding schedules after office hours
Follow Company Standard Operating Procedures and seek guidance when modifications for specific calls or other questions arise 
Travel to and provide operations support to other ports when required by the management team
Assist in the training and onboarding of new team members as required
Regulatory

Coordinate with U.S. Government Agencies to prepare and submit required documents, verify successful filings of reporting notices, and schedule necessary vessel attendances within required time frames
Verify successful filing of cargo import, entry, and export manifests within required time frames
Service

Maintain professional acumen and a customer service mindset when dealing with our customers, stakeholder, and industry relationships
Education, Knowledge, Experience, Skills and Abilities Required:

Prior customer service experience, required.  Prior agency experience, a plus.
Transitioning military personnel and veterans encouraged to apply.
Must have valid driver’s license with clean driving record.
Strong interpersonal skills including excellent verbal and written communication skills
Self-motivated and able to multi-task in a constantly changing work environment
Analytical and problem-solving skills
Ability to manage high volumes of electronic communication, both in office and while mobile in the field
Ability to work evenings, weekends, holidays and adapt to fluid ship port schedules in 24/7/365 port operations
Physical Requirements:

Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms
Must be able to lift and carry 50 lbs.
Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow)